For healthcare providers

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For clients

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• A client cannot log in to the portal, what now?

  || In most cases, this is easy to check and resolve yourself. By checking the options below, you can often help the client further. If a client cannot log in to the portal, you can take the following steps: Requesting a password doesn't work: Check registration: Look in the client file to see if the invitation has been accepted. If it says "Client is (not yet) active in the client portal", the client has not yet accepted the invitation. You can resend the activation link via the 'CFew readers

• Are there additional costs associated with the client portal?

  || For using the client portal, you pay as a practice €6 per month, regardless of the number of active clients or functions used. These costs are never charged to the clients themselves. The client portal offers, among other things, the following options: Management of personal data and privacy preferences. View appointments and care pathways. View and pay invoices via iDEAL. Send and receive secure messages and forms. Digital signing. The portal can be set up on request without obliFew readers

• Request client portal password

  Every user has the option to request a new password. On the login page there is a 'Request password' button. When you click on it, you can enter your email address and request a password reset. You will receive an email with a link to reset the password. In the browser you will then see your new password. Once logged in, you can set a password yourself.Few readers

• Setting up access for the client, a family member or other person for the client portal

  || The client portal enables the practice to give clients access to specific parts of their file. The configurable options include: Personal data: View and edit address details. Appointments: View past and future appointments; as well as the option to request new appointments. Invoices: View and download sent invoices, including the option for direct payment via iDEAL | Wero. Files: Share specific documents (configurable per file) and the option for the client tFew readers

• Invite a client (and/or family member) to the portal

  There are multiple ways to invite a client to the portal. For a new client: When creating the file under "Client files" > "New client", you can check the "Directly invite to client portal" option at the bottom. An email address is required for this. For an existing client: Go to the relevant client file. Under "sections" you can send an invitation from both the "Overview" and the "Client portal". Inviting family members, partners or caregivers: It is possible to register muFew readers

• Access to multiple files in the portal

  It can happen that as a client you are invited to the client portal for more than one file. For example, as a parent of children, as a partner, or because you are active at multiple practices. In that case, you always use 1 login linked to your email address. After logging in, you choose the desired file by clicking 'Go to this file'.Few readers

• Set a new client portal password

  When you are logged into the portal, you can change your password via your profile so that you can log in with a password of your choice in the future. We recommend using a very strong password here, or always using the function to request your password.Few readers

• Do only active clients have access?

  No, in addition to active clients, all clients in the archive can also retain access to the portal.Few readers

• How can clients log in to the portal?

  Before clients can access the client portal, they must be invited by the practice via the client file: Invite a client (and/or family member) to the portal. On the portal login page, clients can request a new password by clicking the 'Request new password' button. The client will then receive an email with a link to set the password. If the client experiences loginFew readers

• What is the client portal?

  || As a practice, you can set up your own client portal to offer clients additional features since the GDPR legislation of 2018. The portal includes, among other things: Personal data management Allow your clients to add and update their personal information themselves. Quick and easy for both you and your clients. Anytime, anywhere. Privacy preferences Digitally record consent for data processing and give your client full control over their data. *Viewing appointmentsFew readers

• Setting up a subdomain for the client portal

  When you want to use a custom domain name for the client portal, you can ask your provider to create a CNAME record in the DNS. For example, if you want to use the subdomain portal.mypractice.xyz, you can ask them to set a CNAME for this subdomain pointing to mijn.praktijkonline.eu. Once this is done, we can usually complete the linking and activation on our end after 24 hours. We will also request an SSL certificate for the secure connection. This can also take approximately 24 hours. | NameFew readers

• Transfer data from portal to file

  When clients add or change data in the client portal, it is not automatically updated in the file to prevent unwanted changes. How to transfer data: Go to the file of the relevant client. Open the 'client portal' section. Here you will see the data that has been filled in via the portal. Changed data is displayed highlighted in yellow. Click the copy icon on the right side to transfer the data to the file. After a successful action, the row turns green. If the data already maFew readers

• Embedding the appointment widget in an iFrame on your website

  After we have created an Appointment widget for you, you can implement this link on your website. This can be done simply with a link, but also integrated into the website by means of an iFrame. Depending on how your website is built, you can use the following example: <iframe src="[YOUR UNIQUE URL HERE]" style="border:0px #ffffff none;" name="Powidget" scrolling="auto" frameborder="0" height="800px" width="100%" allowfullscreen></iframe>Few readers